First Impressions Matter: Get the Retail Space You Want

May 30, 2012

I hate to admit it, but I get frustrated looking at the poor quality of the offers to lease that come across my desk. I know that I am not the only landlord who feels this way.

With the banks absent from the small business lending market for several years where can you go to get the startup money?

Friends and relatives are one source and the landlords of the space you want to lease are another.

Actually, there has never been a better time to ask landlords for a major portion of your start up costs. They, the landlords, are sitting on a substantial amount of vacant retail space and are creatively looking for ways to bring new businesses into their shopping centers.

I have never seen a time in the last 35 years when landlords were more willing to invest most, if not all, of the cost of the tenant improvements for start up businesses. Landlords have been practically begging for credible start up entrepreneurs to lease their space to.

So what has been the hang up? Most of the proposals are just not credible. These proposals are often slip shod and tend to provide very little detailed information about their business or their owners.

Below are 5 things you can do which will make you stand head and shoulders above 90% of the competition. I guarantee that you will be taken seriously and the odds you will get the financial help you want from the landlord will go up dramatically.

First, let me take a moment to give you some insight into how landlords think. As a group, most of them started just like you, with an idea and not much money. Having started that way they understand your position and are sympathetic to other entrepreneurs.

Most of them have gone through tough financial times themselves at some point in their business life and are willing to give you the benefit of the doubt. They are looking for reasons to say “yes”.  It is up to you to give them those reasons.

Here are the five things you can do:

  1. Write a bio of yourself. Tell who you are and what you have done. Don’t worry if you do not have experience, it definitely helps, but it is not a deal killer. Focus on all the reasons you and your store will succeed.
  2. Give them a copy of your business plan. This will show you are serious, that you have researched and studied your market, and have a plan for success. In your plan talk about the obstacles or problem areas you see and an give explanation about how you will address them.
  3. Prepare a three year income/expense operating proforma. Make one for worst case, best case and expected case scenarios.
  4. Write up a study on your competition. Talk about all your potential competitors, about what they are doing right and about how you will differentiate your business from them. Having competition is not bad. Competition means there is a market for the product you are going to be selling.
  5. Put together a start up budget. This is different than your operating proforma and it should cover just that period of time leading up to opening your doors for business. Things to include in the budget:
    • Tenant improvement costs
    • Equipment and fixture costs
    • Sign costs
    • Municipal permit, impact fees and license costs
    • A source and use of funds section

Finally, put it all together in a sectioned and labeled binder.

It will look impressive and the recipients will believe you know what you are doing. The most important thing is that you will believe you know what your are doing too. That is what will get you the lease on the terms you want.


Marketing Ideas You Can Use For Start Ups

March 12, 2012

For the small retail or restaurant start up getting known and your message out is always challenging. Here are some ideas that work.

Gmail – MARKETING MONDAY: Chipotle Is Using This Unconventional Marketing Strategy To Take The Nation By Storm – garysimning@gmail.com.


The Secret Benefits of Budgeting

September 22, 2011
Mac's retail store in Alberta

Image via Wikipedia

Do you have enough money set aside to take your business through the first 12 months of operations?

A common mistake made by small business owners is focusing on the cost of opening the store and not setting aside the money needed to actually operate the store once it is up and running. Last week I received a call from a broker trying to raise money for a client. His client had spent several hundred thousand dollars building out her store and did not have enough money left to actually open the store.

Entrepreneurs are by nature optimistic. That optimism leads to overestimating how much we can do ourselves and underestimating what it really costs to open a retail business.

Below are a couple of rules that rarely fail in business:

Rule 1: It’s going to cost more than you think. Put together your cost estimate based upon all of the work being completed by others at market rates and then add a contingency factor. Then add 20% on top of that as a reserve.

Effective project budgeting is generally hampered by two things. 1) Believing you are going to reduce start-up costs by doing the work yourself leads to underestimating the real cost of starting the business. 2) Raising money for a start-up takes time, effort and exposing oneself to rejection.  Because no likes to be rejected the tendency is to raise the minimum the business owner thinks he can get by with.

It is much better to go through the rejection and raise all of the money including the reserve than get the down to the finish line and then have to find the money to get the store open and keep it running.

Take your worst case estimate of the costs, add the 20% reserve and raise the money up front. When your store is up and running you will be happy you did.

Rule 2: It’s going to take longer than you think: Project timelines get distorted by the reality of getting people to do the work. People work to their schedules and not to yours. That goes for the people in government issuing permits, as well as, the people you are paying to work on your project. Time is money. The longer it takes to get the store open the more it costs you both in actual dollars spent and lost revenue. Build your timeline based on what it will really take to get your plans drawn, obtain all of your permits and build out the store and then add 20% beyond what you think will take to get the store open.

The 20% reserve you build into the budget and the timeline are for your use only. If the people working for you know about the reserves they will work toward the last possible date to complete the work and will use the entire amount of money they know you have available. Establish the reserves and keep them to yourself.

Finally, develop the budget in two parts. The first segment is for the construction and outfitting of the store. The second segment is the budget for operating the store. Set aside the money in the operating budget in a totally separate account and do not touch it until the store is actually ready to open. If you see that you are going to overrun the construction budget go back and raise the additional money you need. The operating budget is for operating the business.

To successfully open a retail store front business raise more money than you think you will need; budget more time than you think it will take; keep your operating capital separate from your start-up capital and keep all of this to yourself.


Hiring employees to work at your Mall Store is harder than you think

July 5, 2011

As any business owner can tell you, hiring great employees is a very important thing for any business to succeed.  The problem is, even in a bad market it is very hard to find talented workers.

Every industry has its own hiring problems, but I think mall’s have an interesting dilemma.  Teenagers are attracted to malls, and don’t expect high pay.   Read the rest of this entry »


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