First Impressions Matter: Get the Retail Space You Want

May 30, 2012

I hate to admit it, but I get frustrated looking at the poor quality of the offers to lease that come across my desk. I know that I am not the only landlord who feels this way.

With the banks absent from the small business lending market for several years where can you go to get the startup money?

Friends and relatives are one source and the landlords of the space you want to lease are another.

Actually, there has never been a better time to ask landlords for a major portion of your start up costs. They, the landlords, are sitting on a substantial amount of vacant retail space and are creatively looking for ways to bring new businesses into their shopping centers.

I have never seen a time in the last 35 years when landlords were more willing to invest most, if not all, of the cost of the tenant improvements for start up businesses. Landlords have been practically begging for credible start up entrepreneurs to lease their space to.

So what has been the hang up? Most of the proposals are just not credible. These proposals are often slip shod and tend to provide very little detailed information about their business or their owners.

Below are 5 things you can do which will make you stand head and shoulders above 90% of the competition. I guarantee that you will be taken seriously and the odds you will get the financial help you want from the landlord will go up dramatically.

First, let me take a moment to give you some insight into how landlords think. As a group, most of them started just like you, with an idea and not much money. Having started that way they understand your position and are sympathetic to other entrepreneurs.

Most of them have gone through tough financial times themselves at some point in their business life and are willing to give you the benefit of the doubt. They are looking for reasons to say “yes”.  It is up to you to give them those reasons.

Here are the five things you can do:

  1. Write a bio of yourself. Tell who you are and what you have done. Don’t worry if you do not have experience, it definitely helps, but it is not a deal killer. Focus on all the reasons you and your store will succeed.
  2. Give them a copy of your business plan. This will show you are serious, that you have researched and studied your market, and have a plan for success. In your plan talk about the obstacles or problem areas you see and an give explanation about how you will address them.
  3. Prepare a three year income/expense operating proforma. Make one for worst case, best case and expected case scenarios.
  4. Write up a study on your competition. Talk about all your potential competitors, about what they are doing right and about how you will differentiate your business from them. Having competition is not bad. Competition means there is a market for the product you are going to be selling.
  5. Put together a start up budget. This is different than your operating proforma and it should cover just that period of time leading up to opening your doors for business. Things to include in the budget:
    • Tenant improvement costs
    • Equipment and fixture costs
    • Sign costs
    • Municipal permit, impact fees and license costs
    • A source and use of funds section

Finally, put it all together in a sectioned and labeled binder.

It will look impressive and the recipients will believe you know what you are doing. The most important thing is that you will believe you know what your are doing too. That is what will get you the lease on the terms you want.


Preconcieved Ideas Can Send Small Business on Wild Goose Chases

July 18, 2011

Personal biases and preconceived ideas lead to unrealistic expectations when starting your own business. I recently worked with a small business start up attempting to lease space in order to open a restaurant. Both the husband and the wife were employed and were planning on retiring soon. Owning and operating a restaurant was their plan for supplementing their retirement income.

After listening to reports over the last couple years about what shopping center owners were willing to do in order to lease vacant space they developed the idea that landlords were desperate and would do just about anything in order to get a tenant. With that thought firmly implanted in their minds proposals were made for space situated in shopping centers at prime locations. They made offers at extremely low rental rates and asked the landlords to spend the money and build the tenant improvements. Each of their proposals were turned down. By the time they arrived at my door they were frustrated and did not understand why they could not get what they wanted.

So let’s break it down; First they had a preconceived idea based on information only partially true. There were some great lease deals made by experienced retailers during the darkest days of the market collapse. Those tenants brought something to the table (experience, credit and money) in order to get what they wanted. The small business owner did not have experience, was unwilling to risk much of their own money and expected the landlord to do the build out at the landlord’s expense at sub par rents.

Personal biases and preconceived ideas will lead to bad decisions. Take the business environment you will be competing in into account when making your plans. Base your expectations on what it takes to establish and operate your business without any special deals or circumstances in a normal business environment. Your chances of success will go up and wasted effort will go down.

The blog Startup Professionals Musings elaborates on the preconceived ideas and the biases people form when starting small businesses.


The Leasing Agent: Your Ally in Getting Your Business in the Right Location

June 8, 2011

I have worked with leasing agents for decades, both as a lessee and as lessor. I have found that good leasing agents are a valuable resource that are under used by most prospective tenants.

In most trade areas there is a lot of activity going on behind the scenes. Agents who specialize in leasing have a rich database they can draw on. They know every space or opportunity, both on and off the market. They know, and understand, the traffic patterns; what shopping centers are working and which ones are not;  which tenants are coming into and going out of their market area; what new developments are planned and when they will be coming online; what lease rates are in any given segment of the trade area, and which way each segment of the market is trending. Read the rest of this entry »


Forget the downturn. Now is the time to open your new store

May 9, 2011

In the last 30 years I have seen a number of economic downturns. Admittedly, this one has been the worst.  Business ebbs and flows, and I have no doubt that in the commercial real estate market the worst of it is over. As a shopping center developer and owner, the indications over the last year are that we have moved beyond the bottom of the leasing cycle.  Business is now on a slow, but upward trajectory. Read the rest of this entry »


Get the location you want on the terms you need.

March 21, 2011

With thirty years experience in the commercial real estate business I have seen a lot of lease proposals from prospective tenants and I have written a bunch myself.  I know from all this experience that the first impression your proposal makes determines whether or not you get the space you want and whether or not you will be able to get it on the kind of terms you need. Read the rest of this entry »


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